WhatsApp
AI-Sender
for Kaspi
An AI assistant that replies to customers in seconds and boosts repeat sales
Why customers turn to competitors
Customers wait hours for a reply
You spend 2–3 hours a day on WhatsApp messaging, lose customer loyalty, and miss out on repeat sales.
AI responds in 3 seconds, 24/7
WhatsApp AI-Sender replies to customers in 3 seconds, 24/7. The AI understands the context of inquiries, composes a natural reply, and escalates complex cases to a manager.
Everything for customer communication
Automated replies to common questions
The AI recognizes customer intent — order status, returns, product specs — and provides precise answers without manager involvement.
Mass broadcasts with segmentation
Send personalized messages by segment: new buyers, repeat customers, abandoned carts.
Responses to reviews
The AI analyzes review sentiment and generates an appropriate response — thanking for positive feedback, resolving issues for negative reviews.
Russian + Kazakh
Native support for both languages and mixed "Kazakh-Russian" conversational styles, with no loss of meaning.
AI works at every stage of the purchase
Automated messages at the right moment — no action required from you
Before purchase
A buyer asks about a product — the bot replies in 3 seconds with availability, specs, and delivery times. While competitors stay silent, you're already selling.
-
Answers to product questions -
Personalized recommendations
After checkout
The bot sends order status updates, reminds about delivery and answers "Where is my order?" — all without your involvement.
-
Status notifications -
Answers to common questions
After delivery
AI detects the best moment to request a review. A polite message at the right time — and the customer leaves a rating.
-
Review request at the right moment -
Thank-you message
More reviews — higher rating — more sales
On Kaspi, rating decides everything. Sellers with a 4.5+ rating get 3x more orders
Automated review collection
AI analyzes customer behavior and sends a personalized message asking for a review — when the likelihood of a positive rating is highest.
Smart responses to reviews
The bot replies to each review with the right tone: thanks for positive ones, professionally resolves issues in negative ones. Each response builds trust.
Store rating growth
The more positive reviews, the higher your Kaspi rating. High rating = priority in search results = more customers. A self-reinforcing growth loop.
Repeat sales
After a review, the bot suggests related products or a discount on the next order. A customer who left a review has a 70% chance to buy again.
Three steps to your first auto-reply
Connect WhatsApp
Link WhatsApp Business to AWW. Setup takes 5 minutes.
Configure scenarios
Choose message types: auto-replies, broadcasts, review responses. Configure tone and language.
AI works for you
The bot replies instantly, and you can view all conversations and analytics in the dashboard.
Numbers That Speak for Themselves
average response time to customers
continuous operation with no days off or breaks
growth in repeat purchases
