Kaspi Delivery is Kaspi.kz’s logistics service for receiving, storing and delivering orders to buyers across Kazakhstan. It includes courier delivery, pick-up points and status integration with the seller’s order card.
How Kaspi Delivery works
The service operates through several fulfillment schemes: handing parcels to Kaspi logistics (marketplace-fulfillment), seller fulfillment with Kaspi couriers, or hybrid options with pick-up points. The general sequence is typical for most orders:
- Order creation: the buyer places an order on Kaspi.kz and selects a delivery option and time in the product card.
- Acceptance by seller: the seller receives a notification and prepares the parcel — checks contents, packs, labels (barcode/QR) and either hands it over at a Kaspi intake point or schedules courier pickup.
- Transport & tracking: the parcel moves through Kaspi’s network; statuses are automatically updated in the seller’s dashboard via the web interface or API.
- Delivery to buyer: the courier delivers to the address or the buyer picks up at a collection point; payments made by cash or card are recorded.
- Confirmation & settlement: after delivery confirmation and the expiration of the buyer protection period, funds are transferred to the seller minus commission and any holdbacks for returns.
Technically, statuses are available via the Kaspi seller dashboard and API. Many sellers automate track updates and label printing with third-party tools — for example, AWW supports label printing, status synchronization and bulk order preparation.
Why sellers should use Kaspi Delivery
Using Kaspi Delivery gives practical advantages that affect revenue and operating costs:
- Coverage: Kaspi has a nationwide network of couriers and pick-up points — in major cities delivery can be same or next day, while in regions it’s typically 1–5 days.
- Higher conversion: items labeled "delivery Kaspi" see higher conversion. Sellers in Kazakhstan commonly report a 10–25% increase in orders within the first 2–4 weeks after enabling fast delivery.
- Lower operational risk: Kaspi handles the last mile, returns and part of logistics claims, reducing the need to maintain your own courier staff.
- Payment management: integration with Kaspi Wallet and acquiring simplifies settlements and cashflow control; funds are transferred after delivery confirmation and the buyer protection period ends.
Key metrics and limitations
When choosing Kaspi Delivery, sellers should pay attention to measurable parameters and platform restrictions:
- Size and weight limits: Kaspi sets maximum dimensions and weight per parcel; oversized or heavy goods may incur extra charges or be ineligible for some delivery options.
- Delivery time SLAs: target times differ by route and service level (standard, expedited). SLAs affect buyer expectations and are visible on the product page.
- Commission and tariffs: fees depend on the selected fulfillment model and product category; they can include a percentage of the order and/or a fixed handling/delivery fee.
- Storage rules: if you hand goods to Kaspi for storage, there are rules and possible charges for storage duration, returns handling and special conditions (e.g., fragile items, temperature-sensitive goods).
- Return rates and holdbacks: high return rates or frequent claims can lead to longer payment holds or penalties per the platform’s rules.
Exact limits and service terms are specified in your Kaspi contract and visible in the seller dashboard. It’s important to check these before mass uploading SKUs.
Real seller examples on Kaspi.kz
Concrete seller stories help illustrate trade-offs between different fulfillment approaches:
- Regional electronics retailer: switched flagship SKUs to Kaspi fulfillment and saw same-day delivery in the city and a 20% lift in weekly orders; however, margins narrowed due to fulfillment fees, so they optimized packaging to reduce dimensional weight charges.
- Clothing brand: used seller-fulfilled delivery with Kaspi couriers for new collections to keep full control over quality checks. Conversion improved because of faster handling, but the team increased staffing at peak seasons to avoid delays.
- Household goods marketplace seller: distributed inventory across several Kaspi acceptance points to cut regional transit times. They reduced returns by adding better internal packaging and improved product descriptions.
These examples show that faster delivery can grow sales, but operational costs and processes need alignment — packaging, SKU selection and clear product cards are key.
Practical tips for setup and delivery optimization
- Choose the right fulfillment model: test marketplace-fulfillment for best delivery coverage, and seller fulfillment when you need tighter control over quality or custom packing.
- Optimize packaging: minimize dimensional weight, protect fragile items, and standardize box sizes to reduce handling errors and extra fees.
- Labeling & scanning: always print and affix Kaspi labels (barcode/QR) correctly. Use integrations or tools (for example, AWW) to bulk-print labels and sync tracking numbers automatically.
- Inventory placement: place fast-moving SKUs closer to major hubs or use Kaspi storage where available to reduce delivery times and costs.
- Monitor KPIs: track fulfillment time, on-time delivery rate, return rate and claims. Set alerts for exceptions and analyze root causes weekly.
- Improve product cards: accurate descriptions, high-quality photos and clear size/weight specs lower return rates and disputes.
- Run small experiments: enable Kaspi Delivery for a subset of SKUs first, measure conversion lift and margin impact, then scale the winners.
- Train staff: ensure receiving, packing and labeling procedures are documented and staff are trained, especially before peak periods.
- Handle returns proactively: define a clear returns workflow and pricing policy, and reconcile returned-item conditions quickly to minimize financial holdbacks.
Mistakes to avoid
- Poor packaging that leads to damage and claims.
- Incorrect or missing labels causing delays or rejected parcels.
- Underestimating dimensional weight and related fees.
- Not checking Kaspi’s service terms and limits before sending large volumes.
- Failing to monitor delivery statuses and not reacting to exceptions in time.
- Ignoring return reasons and letting high return rates persist without corrective actions.
Using Kaspi Delivery can be a strong lever for growth on Kaspi.kz, but it requires aligning costs, processes and product assortment to get the best results.
Часто задаваемые вопросы
- What commissions and tariffs apply to sellers using Kaspi Delivery?
- Commission depends on the chosen fulfillment format (marketplace-fulfillment, seller fulfillment with Kaspi courier or pick-up) and the product category; it typically includes a percentage of the order value and/or a fixed fee for delivery and handling. Exact rates, storage conditions and exceptions are listed in your contract and visible in the Kaspi seller dashboard, so verify them before bulk uploading products. Additional charges may apply for returns, storage beyond the agreed term and oversized items.
- What are typical delivery times across Kazakhstan and what coverage does Kaspi Delivery offer?
- Kaspi provides delivery across Kazakhstan; times depend on distance and chosen service level — in major cities delivery is usually 1–3 days, in remote areas 3–7 days. Pick-up points can be faster locally, and express options reduce times according to the tariff plan. Exact delivery estimates are shown during checkout and in the order card in your seller dashboard.
- What are the requirements for packaging and labeling parcels when handing them to Kaspi Delivery?
- Parcels must be securely packed, protected from external impacts and conform to Kaspi’s dimensional and weight limits; fragile items require additional cushioning. You must affix a barcode or QR-code label and print/apply Kaspi labels according to their standard, either manually or via API/third-party software. Violations of packaging or labeling rules can result in fines, refusal to accept the parcel or extra repacking costs.
- How are returns processed and when does the seller receive payment for an order?
- Funds are transferred to the seller after delivery confirmation by the buyer and after the buyer protection period set by the platform expires; exact payment timing is specified in your agreement. In case of a return, the item goes to a Kaspi intake point and, after inspection, a refund to the buyer may be issued and funds withheld from the seller accordingly. Return logistics and the list of reasons for holds/withholdings are regulated by Kaspi’s rules.
- What steps are needed to connect and integrate Kaspi Delivery with a store?
- Register as a seller on Kaspi.kz, sign the contract that includes the delivery module, and configure your dashboard for order submission and status updates. Then integrate via API or connect third-party tools for label printing and track synchronization, perform a test shipment and train staff on acceptance. After that, coordinate intake/pick-up points and start full-scale order processing.
