DBS delivery

DBS delivery — a model where the seller processes, packs and ships orders placed on the Kaspi.kz platform themselves, sending tracking numbers and status updates directly to the marketplace.

How DBS delivery works

The typical sequence of operations in DBS usually looks like this:

• An order arrives on Kaspi.kz — the seller receives a notification in the seller portal or via API.
• The seller reserves the item in stock, creates a shipping document and prints a label with the tracking number.
• Packing is done according to product categories: light items, oversized goods, fragile items — following the platform requirements.
• The parcel is handed to a partner courier or dropped off at a collection point. The seller reports the tracking number and status to Kaspi.kz.
• Delivery to the buyer, status updates, returns and claims are handled by the seller within the agreed SLA.

Technically, the connection to Kaspi.kz can be via API for automatic transmission of tracking numbers and statuses, or manually through the seller portal. API integration helps reduce manual work and lowers the number of errors for high-volume sales.

Why DBS is beneficial for a seller on Kaspi.kz

• Control over packing and product safety. The seller chooses materials and packing methods, which is crucial for electronics and fragile goods.
• Flexible pricing policy. You can include actual shipping costs in the item price or offer fixed delivery rates by zone.
• Lower costs at higher volumes. At volumes of 100–200 shipments per day, in-house logistics or local courier contracts are often cheaper than using a fulfillment service.
• Faster handling of returns and claims. For returns the seller controls inspection and re-shipment, reducing turnover time by 1–3 days compared to models where returns go through the marketplace warehouse.
• Access to more channels. DBS allows the seller to operate on Kaspi.kz and on their own website simultaneously while keeping uniform packing and shipping logic.

Keep in mind that DBS requires more precise inventory management: a stock error leads to cancellations and hurts the seller rating.

Examples of using DBS on Kaspi.kz

Below are four typical scenarios with practical metrics commonly seen among Kazakhstani sellers.

1. Clothing and footwear — small regional warehouse

• Order volume: 30–80 per day.
• Common task: rapid stock updates by size. An error in one size can cause 5–10% order cancellations.
• DBS solution: print predefined labels for each SKU, pack in polybags, add a "size" tag and take a photo during packing to attach to the item card. Average pick-and-pack time — 6–12 minutes per order.

2. Electronics — seller in Almaty

• Order volume: 50–200 per day.
• Common task: ensure warranty documentation and test-before-shipping procedures, protect against ESD and shocks.
• DBS solution: reserve a QA station for testing devices, use anti-static packaging and molded inserts for sensitive items, print warranty cards and include them in the parcel. Average processing time — 8–15 minutes per order depending on testing requirements.

3. Large appliances — regional distribution point

• Order volume: 5–20 bulky shipments per day.
• Common task: coordinate courier liftgate services and schedule delivery windows with customers.
• DBS solution: work with local transporters offering white‑glove delivery, pre-schedule deliveries, document dimensions and weight accurately to avoid recalculations. Use reinforced pallets and protective film. KPI focus: on-time delivery and damage rate (aim for <1%).

4. Home goods and FMCG — multi-SKU pickers

• Order volume: 100–400 items per day with high SKU variability.
• Common task: efficient batching and accurate picks to minimize packing errors.
• DBS solution: implement zone picking, use mobile scanners for verification, pre-printed packing lists and photo confirmation at packing stage. Typical pickup-to-shipping time can be reduced to 10–20 minutes per multi-item order after optimization.

Practical tips for implementing and optimizing DBS

• Start with a pilot. Run DBS on a subset of SKUs or in one region to validate processes, measure KPIs and adjust before scaling.
• Automate data exchange. Integrate via API to send tracking numbers and statuses in real time. This reduces manual errors and improves buyer experience.
• Standardize packing. Create packing standards by category (materials, photos, labeling). Keep templates for documentation and labels.
• Define SLAs and responsibilities. Set internal SLAs for picking, packing and handover to couriers. Assign clear roles for returns and claims processing.
• Monitor key KPIs. Track on-time shipment rate, valid-tracking rate, cancellation rate, average processing time and return-to-stock time.
• Train staff and use checklists. Simple packing checklists and photo evidence reduce disputes and improve quality control.
• Choose couriers by zone. Negotiate with several local carriers to cover all delivery zones and to get competitive rates and SLAs.
• Plan for peak periods. Scale temporary staff, increase packing stations and have contingency couriers during high seasons.

Common mistakes and how to avoid them

• Late tracking updates. Problem: missing or delayed tracking causes buyer complaints and penalties. Solution: automate sending of tracking via API or enforce a strict manual update workflow.
• Poor inventory accuracy. Problem: stock mismatches lead to cancellations and lower seller rating. Solution: implement cycle counts and fast reconciliation routines.
• Incorrect parcel dimensions/weight. Problem: recalculations and extra charges. Solution: calibrate scales and measure packaging templates; log actual dimensions in the system.
• Inadequate packing for fragile items. Problem: damaged goods and claims. Solution: use category-based packing standards and mandatory photo checks for fragile items.
• Unclear returns process. Problem: long dispute resolution and slow return-to-stock. Solution: define a returns acceptance workflow with inspection, photo evidence and fast status updates to Kaspi.kz.

Following these practices helps keep delivery performance high and preserves seller reputation on Kaspi.kz while benefiting from the flexibility of DBS.