In short: how to find stores and sellers on Kaspi and place orders.
- Find a store by name: go to the 'Store' section → search bar → enter the name and open the seller's page with all their items.
- Find the seller of a specific product on the product page: scroll to the 'Sellers' section and sort the list by price, rating and delivery terms.
- Assess seller reliability by rating (preferably above 4 stars), number of reviews, percentage of completed orders and the seller's tenure on the platform.
- Place an order with the 'Buy' button: choose a delivery method (courier, pick-up point, self-pickup) and a payment method — Kaspi Gold, Kaspi RED installment or pay on delivery.
- A store's participation in Kaspi RED is shown by the 'Kaspi RED' mark in the sellers list; you can enable the 'Only items with Kaspi RED' filter or open the '0% installment' section in the app.
Kaspi.kz Marketplace has become one of the leading platforms for online shopping in Kazakhstan. Its popularity is due to a convenient interface, a wide range of products and multiple payment options. To make the most of the platform's features, it's important to understand how Kaspi's search and filtering system works.
Many users ask: how to find a specific store, how to choose a reliable seller, how to check Kaspi RED availability, or how to correctly place an order. This guide covers these aspects in detail to make shopping as clear and comfortable as possible.
Search specifics for products and sellers on Kaspi
Searching for a particular store or seller on Kaspi can be done in several ways depending on what exactly you're looking for.
How to find the store or seller you need on the platform
Search for a store by name:
- Open the Kaspi.kz app or go to the kaspi.kz website.
- Go to the 'Store' section (on the bottom bar in the mobile app or in the top menu on the website).
- Tap the search bar at the top of the screen.
- Enter the store name you want to find. For example, 'Технодом', 'Мечта' or another brand you're interested in.
- In the results you'll see the store itself and items from it. If you don't see the store, try different spellings or search by a product category.
Find the seller of a specific product:
If you found the product in search or via a category, open the product card and scroll to the 'Sellers' section. There you can:
- Compare prices from different sellers offering the same item.
- Sort sellers by price, rating, delivery time and available promotions.
- Click the seller name to open their store page and see all their offers, ratings and shop information.
Search by product and filters:
Use the main search bar to enter a product name or model. On the results page, apply filters for brand, price, delivery type, availability of Kaspi RED or seller type (official store, marketplace seller). Combining filters helps quickly narrow down relevant offers.
How to buy an item in a Kaspi store: checkout process
Buying on Kaspi is straightforward. Typical steps:
- Open the product page and choose the seller you want to buy from.
- Click the 'Buy' button.
- Select delivery method: courier, pick-up point or self-pickup.
- Fill in or confirm the delivery address and contact phone number.
- Choose a payment method: Kaspi Gold, Kaspi RED installment, card payment or pay on delivery if available.
- Check the order summary: price, delivery cost, estimated delivery date and any applicable promotions.
- Confirm the order. You will receive an order number and tracking information in the app.
Keep copies of order confirmation and any correspondence with the seller. If any issue arises, Kaspi support and the app's dispute tools can help resolve it.
How to tell if a store participates in Kaspi RED
Stores and products that support Kaspi RED are usually marked with the 'Kaspi RED' badge next to the price. Ways to check:
- On the product card — look for the Kaspi RED label near the price.
- On the seller list — sellers or offers that provide RED are marked accordingly.
- Use the filter 'Only items with Kaspi RED' in search results or open the '0% installment' section in the app to see participating offers.
- During checkout — if Kaspi RED is available, installment options will appear as a payment method.
If in doubt, contact the seller via the 'Contact seller' button to confirm RED availability for a specific SKU.
How AWW helps buyers find the best offers
AWW (the search and recommendation system) helps surface relevant and advantageous offers by taking into account price, seller rating, delivery options and active promotions. Use AWW sorting or filters to:
- Prioritize offers with better prices or combined promotions.
- See results that balance cost and reliability (price + rating).
- Combine AWW recommendations with filters for delivery, brand and Kaspi RED to get the best matches quickly.
Also pay attention to tags like 'Sale' and buyer reviews to validate the attractiveness of the deal.
Helpful tips for choosing a seller and checking delivery terms
- Trust sellers with ratings above 4 stars, a significant number of reviews and a high order completion rate.
- Official stores usually have a badge 'Official store' and display more complete seller information — prefer them for branded goods.
- Check delivery cost and estimated delivery time on the product card; compare courier and pick-up point options.
- Read the return and warranty policy before buying: permitted return period, condition of the item and who pays return shipping.
- Save seller correspondence and order confirmations in case you need to dispute an issue later.
Conclusion: how to simplify and speed up purchases on Kaspi
To make shopping on Kaspi faster and safer: use the Store section to find sellers by name, rely on the 'Sellers' block in product cards to compare offers, enable relevant filters (Kaspi RED, delivery type) and pay attention to ratings and reviews. Combining these steps with AWW recommendations helps you quickly find good deals while minimizing risks.
If you're new to the platform, start with official stores or well-rated sellers and use Kaspi's payment and dispute mechanisms for protection. Happy shopping!
Часто задаваемые вопросы
- How do I quickly find a store by name in the Kaspi mobile app?
- Open the app, go to the 'Store' section and tap the search bar at the top. Enter the exact or approximate store name — results will show the store itself and items from it. If you don't see the store, try different spellings or search by product category.
- How can I tell an official brand store from a private seller on Kaspi?
- Official stores usually have an 'Official store' badge or the brand logo in the store card and a high rating with many reviews. Check the 'About the store' section for legal name and contact details. Low rating, few reviews and lack of verified information are reasons to double-check reliability.
- How do I check if a store participates in Kaspi RED before buying?
- Open the product card or the store page — Kaspi RED participation is usually marked with an icon next to the price or in the description. You can also check installment options during checkout; if RED is available, those options will appear. If unsure, ask the seller via the 'Contact seller' button.
- How do I use AWW sorting to find the best deals on Kaspi?
- AWW surfaces relevant and advantageous offers by considering price, rating and promotions; select the appropriate filter or sorting option in search results. Combine AWW with delivery and price filters to narrow results to profitable and available options. Pay attention to 'Sale' tags and customer reviews to confirm the deal.
- What should I check regarding delivery and return terms from a Kaspi seller?
- Check delivery times and costs on the product card and available methods (courier, self-pickup). Review the return and exchange policy — time limits, required condition of packaging and possible fees. Ask the seller for clarifications before placing the order and keep the correspondence as proof if needed.
