Closing a shop on Kaspi: step-by-step instructions

In short: the main answers about closing a shop, the cashier, accounts and an IP in Kaspi.

• You cannot close a Kaspi shop yourself via the seller dashboard: finish all orders, withdraw funds and submit a request to support — closure takes 3–10 business days.
• Before closing a brand, first close all shops linked to it and send an official letter to Kaspi; you won’t be able to restore settings and ratings after closure.
• Kaspi Pay is deactivated in the dashboard via the "Disable service" option, while Kaspi Касса is deactivated through support: close the shift, return any rented equipment and obtain an act of deregistration.
• An IP can be closed online in the Kaspi.kz app: "Госуслуги" → "Прекращение деятельности ИП", signing with an EDS; processing takes 1–5 business days, but final liquidation reporting still must be submitted.
• A Kaspi Pay account is closed at a Kaspi Bank branch or via business support after withdrawing the remaining balance; the process takes up to 5 business days — keep the confirmation of closure.

Sometimes in business you need to reassess the tools you use or even temporarily stop operations. For many entrepreneurs in Kazakhstan, the Kaspi.kz ecosystem has become an integral part of business processes: shops, cash registers, payments and even IP registration — all available via a single platform. But what if you decide to stop using these services?

In this article we explain how to correctly close or temporarily disable the main Kaspi business services: from a shop and brand to cash registers, accounts and even an IP. You will learn the correct sequence of actions, possible pitfalls and important nuances of the process.

How to close a shop or brand on Kaspi

If you decide to stop selling through Kaspi Магазин, it’s important to do it correctly to avoid problems later.

Procedure to close a shop on Kaspi

• Complete all active orders. Before starting the closure process, make sure all current orders are fulfilled and you have no unfinished transactions with customers.
• Withdraw all funds from the account. Check your balance and transfer the money to your bank account or card.
• Contact Kaspi support. Shop closure cannot be performed independently via the dashboard. You must contact support via the mobile app or by calling the contact center.
• Submit an official closure request. When contacting support, specify the shop ID, reason for closure and provide proof that all orders are completed and funds withdrawn. Ask for a written confirmation of account closure and the effective date.
• Close related services. If the shop used Kaspi Касса, Kaspi Pay or any other paid services, deactivate them separately (see the related section below).
• Brand closure. If you are closing a brand, first close every shop linked to that brand and send an official letter to Kaspi stating your request to remove the brand. After removal you will lose settings, ratings and metrics — restoration is typically not possible.

Notes: after you submit the request, support will perform financial reconciliation and check for unresolved complaints or disputes. If everything is in order, they will process the closure within the standard timeframe.

How to remove or deactivate Kaspi Касса and Kaspi Pay

Payment tools and cash registers are deactivated separately from the shop. Follow these general steps for each service.

Kaspi Касса

• Close the current shift. Make sure the last shift is closed and all cash/transactions are reconciled.
• Withdraw remaining funds. Transfer any remaining balances to your bank account.
• Return rented equipment. If you used leased terminals or printers from Kaspi, arrange their return according to the rental agreement.
• Request deregistration act. Contact technical support to arrange deactivation and request an official act confirming removal from the registry.

Kaspi Pay

• Disable in the dashboard. If the option is available in your personal account, use "Disable service" to deactivate Kaspi Pay.
• Withdraw all balances and unbind terminals. Make sure there are no active subscriptions or reserved funds tied to the account or linked terminals.
• Contact support if needed. If you cannot disable the service yourself, submit a request to support to deactivate Kaspi Pay and provide the necessary banking details for final settlements.

Important: deactivating payment tools prevents further debits and fees. Keep confirmation documents from Kaspi as proof of deactivation.

How to close an IP via Kaspi: online methods and specifics

You can file for termination of an individual entrepreneur (ИП) online using the Kaspi.kz app or portal that aggregates government services. The procedure is convenient but requires an electronic digital signature (EDS) and subsequent reporting.

• Open the Kaspi.kz app. Go to the "Госуслуги" section and select "Прекращение деятельности ИП".
• Sign with EDS. Submission requires a valid electronic digital signature of the IP owner or authorized representative.
• Processing time. Kaspi forwards the application to the relevant state authority; processing typically takes 1–5 business days.
• Post-closure reporting. Even after the IP is closed in the registry, you still need to submit liquidation reports to tax and other authorities according to Kazakhstani law.
• Confirmations. Keep copies of all submissions, confirmations from government services and the final notice of termination.

Note: Kaspi facilitates submission of the request, but final legal closure and tax obligations remain the entrepreneur's responsibility.

How to close a Kaspi Pay account

Closing a Kaspi Pay account is a separate process from deactivating the service in the dashboard. Follow these steps:

• Withdraw the remaining balance. Transfer all funds to your bank account or card.
• Contact Kaspi Bank or business support. For business accounts, contact the business client support or visit a Kaspi Bank branch to submit a closure request.
• Provide required documents. Depending on account type, you may need to present identification, company documents, and proof of authority.
• Receive confirmation. The bank or support team will process the closure within up to 5 business days. Save the written confirmation or email stating the account is closed.

Without formal closure, the account can remain active and incur fees or require additional reconciliations.

Possible issues and how to avoid them when closing

• Unfinished orders or disputes. These delay closure. Close all disputes and complete returns before submitting a closure request.
• Outstanding balances or reserves. Reconcile all monetary obligations: refunds, commissions, penalties and deposits.
• Linked services still active. Cancel related subscriptions, linked terminals and integrations to avoid post-closure charges.
• Missing documentation. Prepare identification, tax documents and any agreements with Kaspi in advance to speed up processing.
• Loss of metrics after brand/shop removal. Closing a brand or shop is often irreversible — back up analytics, reviews and settings if you may need them later.

What to consider before final deactivation

• Plan timelines. Account for processing times (support review, bank transfers, government processing) and inform customers if the shop will be closed.
• Keep records. Save all confirmations, acts and correspondence with Kaspi and the bank.
• Assign a contact person. Provide a contact for handling post-closure warranty claims or returns.
• Tax and legal obligations. Make sure liquidation reporting and final tax returns are filed on time.
• Consider temporary suspension. If you might resume operations later, discuss a pause with support instead of full closure to preserve some settings and history.

If you follow these steps and coordinate with Kaspi support and Kaspi Bank where required, closure or suspension of services will be smoother and less risky. Below are answers to common questions.